Team Lead - Transitions - Chennai
Medical Billing Wholesalers is hiring a Team Lead - Transition, who will plan, project-manage, and lead implementations of multiple medium-to-large scale process transitions. She/ He will negotiate SLAs and KPIs and own service delivery till the completion of the transition process.
Job Description:
Roles and Responsibilities:
Ensure adherence to the Offshoring/transition framework for project planning, execution, and delivery
Act as a SPOC for clients during the transition phase of the projects
Work with service delivery teams and lead them to exceed client expectations at all times
Handle transition/ramp-up of new and existing accounts and manage the project scope and schedule
Formulate, design, construct transition projects, and present transition solutions internally/externally
Should understand the requirements of a detailed transition implementation plan for new client proposals
Should be able to perform due diligence during the Transition period to align with the contractual obligations and set expectations on the Transition with the client and internal stakeholders
To identify and address potential risks that can adversely impact project timelines and put mitigation plans in place
Develop the overall transition project plan and guides the Knowledge Transfer leads in creating the SOPs or Work Instructions for every client/project transitioned
Follow the transition toolkit & strive for continuous improvement in the toolkit documentation
Develop good working relationships with Clients, Cross-functional, and Operations teams.
Desired Candidate Profile
The candidate should be well versed in various aspects of the healthcare revenue cycle and have an overall experience of 6+ years in the US Healthcare RCM with about 2+ years of Transition Management experience.
Should be familiar with Project / Transition Management Functions.
If you would like to be considered for this position, please send an email to our recruiting team with your resume. Email: careers@medicalbillingwholesalers.com
